Terms & Conditions

GENERAL TERMS AND CONDITIONS OF SHELLY.COM

(in force as of 1 August 2023, last amended 1 July 2026)

A. INTRODUCTION

1. These General Terms and Conditions (“Terms”) govern any use of the website, including online sale and purchasing, under the domain shelly.com and any other top level domains or subdomains thereof (hereinafter referred to as (“Shelly Shop/Website”).

2. The Website is owned and managed by Shelly Europe Ltd., 51 Cherni Vrah Blvd., bldg. 3, fl. 2-3, Sofia 1407, Bulgaria. On the Website, products and services of persons other than Shelly Europe Ltd. are displayed by individual sellers of shelly.com.

3. In reference to sales on the Website by persons other than Shelly Europe Ltd. the latter has the rights and obligations of an intermediary service provider.

4. The Website is dedicated for the provision of information and online sale of smart devices and IoT solutions for automation branded offered by Shelly Europe Ltd. (“Shelly products”) or third parties (Non-Shelly Products) referred thereto in general as the „Products“.

5. By accessing the Website and using its functionalities You accept and shall comply with these General Terms and Conditions. You shall also comply with all other terms as established by the law, even if these are not expressly established in these General Terms and Conditions.

6. It is Your responsibility to read these Terms carefully, before using the Website or placing an Order. If You have not been acquainted with these Terms, We shall not be liable for any loss or damages related to Your omission to get acquainted with these Terms.

7. In addition to these Terms to the interaction with the Website also apply Privacy Policy and Cookie Policy, Warranty Terms of the Manufacturer as well as other legal statements and conditions applicable to various activities on the Website such as but not limited to purchases, services, after-sale support and specific portion of features of the Website (e.g. contests, promotions, surveys and other similar features) (collectively “Special documents”). Some of these are incorporated herein by reference, and shall, together with these General Terms and Conditions be the entire contractual agreement (“Agreement”) between Shelly Europe LTD. and anyone using our Website as visitor or customer. If any of the Special documents are inconsistent with these General Terms and Conditions, these Special documents shall prevail. For Orders placed through the checkout, the Shelly Products are sold to You by Global-e (the entity identified on Your receipt, the “Merchant of Record” or “Global-e”), which acts as the seller and merchant of record. Shelly Europe Ltd. operates and owns the Website and is the producer and brand owner, but is not the seller of the Products purchased through the checkout. The conclusion and performance of the sale (order acceptance, pricing, payment, invoicing, delivery, import, duties and taxes, refunds etc.) are governed by Global-e’s Terms of Sale (https://connect.global-e.com/tos) and Global-e’s Privacy Policy (https://connect.global-e.com/consumer-privacy-policy), which You accept at checkout. Global-e’s Terms of Sale are a Special document and, in the event of any conflict with these Terms in respect of the sale of Products, Global-e’s Terms of Sale prevail.

8. Unless explicitly stated therein or by reference in a Special document, these Terms shall not apply to B2B and B2C customers, retailers, wholesalers, distributors or other persons reselling the Shelly devices.

9. For purchases of Non-Shelly Products any additional terms and conditions of the Trader, selling the Product on the Website, including Trader’s warranty terms shall apply.

B. DEFINITIONS

The following words and expressions when commencing with a capital letter (including when used with a definitive article and/or used in plural) shall have the meaning and content stated herein unless the context requires otherwise:

(i) You/Your/s – collectively for Visitor, Registered or Guest User according to the context in which it is used;

(ii) Visitor - any person, who is visiting the Website with or without registration of Account or purchase of products;

(iii) Registered User – any person who has registered an Account with the Website;

(iv) Guest User - any person placing an order with the Shelly Shop without having registered an Account;

(v) User / Customer – any person (irrespective nature or legal one) who has outside that person’s trade, business, craft or profession, purchased a Products offered through the Website.

(vi) Consumer - any natural person who, in contracts covered by this Directive, is acting for purposes which are outside his trade, business, craft or profession;

(vii) Trader – a merchant different from the Seller, who offers Non-Shelly Products or services to third parties for commercial purposes and has concluded a relevant contract for this with Shelly Europe Ltd.

(viii) Seller – Shelly Europe Ltd. representet for the purpose of processing purchase orders and payment at check out via its Merchant of Record.

(ix) Website - the website shelly.com, including any subpages and subdomains, and all associated services and Content;

(x) Shelly Shop – the subpage of the Website and all associated therewith services related to purchasing of Products though the Website;

(xi) Shelly Marketplace - e-commerce service provided to merchants, through which they offer their Non-Shelly Products or services for sale

(xii) Products / Devices – any products offered by Shelly Europe Ltd. or a Trader through the Website in all models and modifications, including accessories;

(xiii) Shelly Products – any Product under the brands “Shelly”, “powered by Shelly”, “Loqed” or other brand of Shelly Europe Ltd.

(xiv) Non-Shelly Products – any Product on the Website, that is not Shelly Product but is manufactured by a third party – registered Trader, as specified in the field right before the button “Add to Cart”;

(xv) Account – a section of the Website consisting of an email address and a password, which contains details and history of the Account owner’s activities in the Website (e.g. orders, payments, delivery and billing addresses etc.), enabling the Account owner to make Orders, follow their status and manage them;

(xvi) Order – a request submitted electronically through the Website to purchase Products with obligation for payment;

(xvii) Pre-Order – a request submitted electronically through the Website to purchase Products before they are available for sale with the obligation for payment.

(xviii) Specifications – all specifications and/or descriptions of the Products as set out in their description on the Website and in the documentation provided with the original packaging.

(xix) Review/Comments – any evaluations, critical remarks or some other comments posted on the Website based on their author’s personal experience, opinion and as to whether a product corresponds or not to his/her/its expectations and the characteristics stated by the Website;

(xx) Support Request – questions and requests as regards a purchase or a Product already purchased which are submitted through the contact form in the Website;

(xxi) Shelly Support Team – the department responsible for providing customer services. For the avoidance of any doubt, all social media groups and other forums are not a part of the Shelly Support Team and We shall not bear any responsibility for any information contained therein.

(xxii) Product Replacement Voucher - is a free of charge voucher that is issued by us to a User for replacement of a product or for compensation of the paid price in case of termination or price reduction due to non-compliance of the purchased product with the contract;

(xxiii) We/Us/Our/s/Shelly Europe – Shelly Europe LTD. who is the owner and administrator of the Website

(xxiv) Content – any information – any sort of text or media (such as but not limited to animations, videos, audio, images, illustrations, designs, photographs, graphics, diagrams, technical solutions, logos, icons, digital download, computer code, data compilations and other materials) that is published on or made available anyhow through the Website.

(xxv) Illegal Content – any type of Content that does not comply with applicable legal provisions or this document.

(xxvi) Campaign – any advertising message aimed at promoting brand, Products or Services, that are offered in limited quantities, unless the commercial message explicitly states otherwise, for/or a certain period of time specified by the Seller;

(xxvii) Commercial communications – any type of message sent through electronic communication channels (such as e-mail, SMS, mobile device push / web push, etc.), containing general and thematic information, information about similar or suitable products to those purchased, liked or viewed, information about offers or promotions from Shelly Europe Ltd. or a Trader, information about the Products and services added to the shopping cart section, as well as other commercial communications such as market and consumer research

(xxviii) Marketing Campaign – any limited in time offer for purchasing of Products under preferential terms, such as but not limited to discount price, free shipping, gift or others.

C. PRODUCT PURCHASING.

This Section of the Terms governs the conclusion of distance sales contract for the purchasing of Products branded Shelly through the Shelly Shop.

By placing an Order, You agree to be bound by these Terms. It is your responsibility to read these Terms carefully, before placing an Order. If You have not been acquainted with these Terms, We shall not be liable for any loss or damages related to your omission to get acquainted with these Terms. Аny reference to the Seller in these Terms, in respect of the purchase of Products shall be interpreted as reference to Global-e and their Terms of Sale available at https://connect.global-e.com/tos

The provisions of this Section and these Terms apply only to the extent they are consistent with the Global-e Terms of Sale and, in the event of any conflict, the Global-e Terms of Sale prevail.

For the purpose of processing purchase orders, payments and refunds, Global-e might process Your personal data as determined under their Privacy Policy available at https://connect.global-e.com/consumer-privacy-policy.

These Terms does not refer to conditions of sale of Shelly Products by other persons, distributors, agents or commercial partners, including, but not limited to mobile operators, on other commercial channels. As regards package sales and promotions organized by third parties jointly with Us and published on the Website You shall get familiar with the general terms and conditions of these merchants, respectively with the conditions of the respective promotion.

1. SHELLY PRODUCTS AND SERVICES

Shelly products and Services

1.1 We offer a wide range of Shelly devices and services. Shelly® is a line of smart devices, which allow remote management and control of electric and other appliances.

1.2 Shelly® devices can be accessed, controlled and monitored remotely from any place where the user has internet connectivity, as long as the devices are connected to the Internet.

1.3 Shelly® devices can work standalone in a local environment using different connectivity protocols, depending on the device type and model or via cloud automation services, such as Shelly Smart Control service or other similar service which the Device is compatible with. The usage of cloud services mentioned above is not condition for the Shelly device proper functioning.

1.4 Shelly Smart Control service can be accessed using either Android or iOS mobile application or with any internet browser.

1.5 Shelly Devices offer a variety of automation technology solutions and when making a purchasing decision You should inform yourself in advance about all the features of the Shelly Device that you chosed.

Non-Shelly Products and Services

1.6. Non-Shelly Products and Services are Products, that are compatible with Shelly ecosystem or Shelly Products and are manufactured and offered by third parties.

2. ORDERS

2.1 You can place a Purchase Order as a Guest or as a Registered User. Your Order with Shelly Shop contains a request for purchasing of Products and necessary contract details, such as Your first and last name, phone number, payment information, email address and shipping information (delivery address and billing address, if any). Adding of Products in the shopping cart, without the Order being finalized, does not lead to placing an Order. To place an Order You shall finish the process by pressing the button “Check-out” at the “Check-out” section. By placing the Order You expressly acknowledge that the Order involves a payment obligation.

2.2 At checkout, Global-e becomes the Seller of record for the order. Global-e handles the payment, currency conversion, and the customer-facing transaction. The invoice is issued by the Global-e entity in (or registered for) the customer's country.

2.3 The Order does not constitute a concluded distance sales contract unless expressly confirmed on Our side. The Seller has the right not to fulfil the Order in whole or in part for various objective grounds, including but not limited to exhaustion of the available stock. In any event, the Seller shall notify you thereof via email, by phone or notification in Your Account. Under the given circumstances, the Seller will only be liable for a refund of the purchase price if it has been already paid.

2.4 The registration of Your Order shall be confirmed by e-mail at the e-mail address that You have provided in Your Order details. The confirmation of the Order’s registration does not constitute acceptance, confirmation or obligation for its execution on our side. During its processing you will receive via e-mail notifications of the status of your Order.

2.5 The Order shall be deemed confirmed and the distance sales contract validly concluded at the time You receive an e-mail notification informing You that the Order is dispatched or completed.

2.6 Pre-orders are possible if explicitly stated.

2.7 Pre-ordered Products are reserved and held until the launch date or expected date of delivery.

2.8 The expected date of Devices in “pre-order” shall be indicative and subject to change on Our side at any time.

2.9 The General Terms and conditions of the Trader, including warranty terms and return policy, shall apply to any Order of Non-Shelly Products. In case of inconsistency of Trader’s terms and conditions with these General Terms and conditions, the Trader’s terms and conditions shall prevail.

3. PRICE, PAYMENT AND DELIVERY

3.1 Price

3.1.1 All prices shown on the Website are displayed in the currency applicable to the selected shipping country.. Due to differences in the applicable VAT in different countries all prices stated are shown inclusive legally applicable VAT upon selection of delivery country. VAT is calculated based on the place of the taxable transaction, namely – the shipping country (if applicable) and may vary.

3.1.2 You are made aware of the total amount including all taxes and delivery costs which shall be paid for the Order in the “Check-out” section before placing the Order and before the latter becomes binding for You. The information about the total to be paid at the Check-Out consists of: total amount of unite prices inclusive VAT and shipping costs.

! Please note that shipping rates vary depending on the destination country, the weight and dimensions of the package, and the shipping method chosen. During the checkout process, upon selecting the country of delivery and before placing Your order, You will be presented with a list of available shipping options and their corresponding rates, updated for Your individual order.

! Please note that delivery of Orders outside of the European Union might be subject to import taxes and custom duties, which are levied once the package reaches the specified place of delivery. Any additional charges for customs clearance are not included in the shipping cost and must be borne by You. Customs policies vary widely from country to country and the Seller cannot prior identify the due amount, so We kindly advise You to contact Your local customs office for further information. The Seller shall not be liable in any way whatsoever for import taxes and custom duties imposed on You based on the applicable tax and customs laws in the place of delivery. The Seller shall not be bound to compensate any such costs beyond our control.

! Please note international payment transactions might be subject to additional bank fees, commissions and etc. (if any) that Your bank/payment service provider may impose. Further, for payment in other currency than EUR and USD payments may be a subject to international transaction fees, currency conversion fees and etc., which are charged by Your bank or payment service provider. Any such additional costs are must be borne by You. The Seller shall not be bound to compensate any such costs beyond our control.

3.1.3 Orders are shipped on a Delivered Duty Paid (DDP) basis.

3.1.4 You will not be liable for, and will not be asked to pay, any additional taxes, customs duties, import fees or similar charges upon or after delivery. All such amounts are borne by the Seller and are already reflected in the invoice.

3.1.5 Where the price includes local sales tax, VAT or GST, that tax is collected at the point of sale and remitted to the competent tax authority on the Your behalf.

3.2 Payment

The total amount due for the placed Order is payable upfront upon order via online prepayment by credit/debit card;

3.3 Delivery

3.4 During the checkout process, upon selecting country of delivery You may choose among the available shipping options and their corresponding rates. The Seller and Global-e are under no obligation to deliver any Orders using any other courier services except these.

3.4.1 Delivery to PO Boxes/APO/FPO addresses is not possible. Physical address for delivery is mandatory.

3.4.2 Before placing the Order, You will be asked to provide information about delivery and payment details. You are responsible for ensuring that all that information and details are correct and complete. Neither We nor the Seller shall be liable for any loss or damages suffered by You due to any delay or failure for Order delivery due to incorrect delivery information and details provided by You.

3.4.3 The delivery time depends on the place of delivery and the shipping method You choose. The Seller might inform you about “estimated delivery time” while processing Your order or by providing general information on the Website. Any such delivery time is indicative and may vary due to factors beyond Our control. The Seller is not obliged to any compensations whatsoever in cases where the stated expected delivery period is not met.

3.4.4 We shall not be liable for any loss or damages suffered by You or any third party due to delayed or failed delivery including but not limited to when:

- the delivery details provided by You are incorrect ; or

- You or any of Your representatives may not be found at the stated delivery address several times depending on the courier’s delivery policy or the access to the address is limited;

- no contact can be established with You or any of Your representatives through the contact details provided by You;

- for any other reason related to the courier company;

3.4.5 The ownership of the Products shall be transferred when the Products are delivered to You. The delivery and the receipt of the Order by You shall be verified by the courier who made the delivery with the respective transport document.

3.5 Right of withdrawal

3.5.1 If you qualify as a Consumer according to these Terms You has the right to withdrawal from the distance sales contract within 14 (fourteen) days as of the delivery without giving any reason. The withdrawal period will expire after 14 days from the delivery day as verified by the currier. This right applies to You only if you qualify as Consumer as per the definition under section II(B)(vi) here above

3.5.2 To exercise the right to withdrawal from the contract You shall notify the Seller about Your wish to withdraw from the contract by filling in the contact form on the Website or by e-mail: orders@shelly.cloud and mandatory stating: name and family name; address; number and date of the order; type of Product; delivery date;

3.5.3 Upon exercise of the right on withdrawal the Product shall be returned to the Seller:

For Shelly Products;

Within Europe: 51 Cherni Vrah Blvd., building 3, floor 3, 1407 Sofia, Bulgaria

Within USA: 980 N Federal Hwy, Ste 430, Boca Raton, FL 33432

For Non-Shelly Products:

As per the return policy of the respective Trader.

! Please note that the Products must be returned to the said addresses not later than 14 days from the day on which You have exercised Your withdraw right. The deadline is met if You send back the Products before the period of 14 days has expired.

! Please note that Any delivery costs relatеd to the return of the Products are at Consumer expense.

3.5.4 The returned Product shall not have been used, the packaging shall be intact and in the state in which it has been delivered – in the original packaging in its entirety together with the accompanying documentation, without any damage or removal of foil and stickers placed by the manufacturer, without any changed software configuration (without installed or removed applications, nor personal information uploaded).

3.5.5 Until the date of the receipt of the retuned Product by Seller the risk of accidental perishing or damage shall be borne entirely by You. We shall not be obliged to refund any paid amounts in cases of loss, perishing or damages to the Product, including those occurred during transport during return.

3.5.6 The Seller shall reimburse to You all payments received from You for the returned Products, including the cost of delivery, without undue delay and in any event not later than 14 days from the day on which We have received Your withdrawal notice.

3.5.7 All reimbursements are facilitated by the Shelly Shop as an intermediary reserve the right to withhold the reimbursement until the receipt of the returned Products or until You supply evidence for having sent back the Products, whichever is earlier. We will carry out such reimbursement using the same means of payment as You used for the initial transaction.

3.5.8 Any additional taxes and custom duties, as well as any transaction charges (including exchange rate fees, bank fees etc.) that might be imposed by Your payment service provider in relation to the pay back are at Your expense and are not subject to compensation by Us.

3.5.9 For additional information on the scope, content and instructions for the exercise of the right of withdrawal, please contact us via orders@shelly.cloud

3.6 Export control

The Seller reserves the right to not export, deliver or transfer any Products that You have ordered through Our Website to any country, individual, corporation, organization or entity to which such export is restricted or prohibited by law and/or international agreement, including but not limited to economic sanctions and embargoes imposed by the European Union, the United Nations and other governmental authorities (such as embargoes imposed on certain countries or economic sanctions imposed on individuals or companies for terrorism-related or money laundering offenses) which prohibit from exporting products to other countries, even for personal use. By accepting these Terms You agree and declare that You will not place an Order through Shelly Shop if you are subject to any restrictive measures.

4. LEGAL GUARANTEE, UPDATES AND “WARRANTY PLUS” GUARANTEE

4.1 Legal Guarantee

4.1.1. The Seller is primarily bound by the legal warranties that the Products meets the description, are fit for purpose and of a satisfactory quality.

4.1.2. The term of the Legal guarantee for Products, that has been purchased through the Website, shall run as of the date of delivery verified by the transport document issued by the respective courier. The Legal guarantee shall be applied in accordance with the applicable consumer law.

4.1.3. Global-e’s Terms of Sale require You to notify Shelly Europe Ltd. directly of any lack of conformity, Shelly Europe Ltd. as producer and brand owner, provides the product guarantee and warranty service and processes guarantee claims and repairs/replacements as described in this Section. Your statutory consumer rights are not affected.

4.1.4. In reference to guarantee claims for Non-Shelly Products the terms and conditions of the Trader shall apply.

4.1.5. In reference to statutory guarantee of Shelly Products the following applies:

4.1.5.1. Shelly Devices are have 2 (two) years of legal guarantee unless longer statutory guarantee shall apply under the applicable law. The legal guarantee covers any lack of conformity of the Shelly Product which exists at the time of sale or which becomes apparent within two years as of that time. The Legal guarantee covers hardware as a totality of corpus, mechanics and display (if any) and does not cover consumables (battery) and accessories insofar as these are subject to exhaustion (decrease of their useful life) depending on the intensity of their use.

4.1.5.2. We reserve the right to reject any legal guarantee claim if relevant purchase document are not presented. Legal guarantee claims for Shelly Products that were purchased from another merchant are not covered. We shall not be liable for any loss or damages related to warranty claims for Shelly Products that were purchase from third parties.

4.1.5.3. Legal guarantee claims may be rejected in all cases of damages or non-conformity of the Device or any of its components, caused by:

a) software diagnostics/update or hardware diagnostic/upgrade, or repair/modifications by an unauthorized person;

b) improper or non-intended use, which the Device is not designed or aimed for, improper transportation, installation, operation, storage or any other as one that may cause damages to the Device as per the Documentation of the Device;

c) shocks, thunder, floods, fires, using the Device with non-standard power supply or other external influences outside of our control;

d) the use of the Device with defective or non-original accessories such as but not limited to chargers, cables, batteries, etc.;

e) attempted replacement or manipulation of the firmware;

f) malfunctional firmware due to hacker attacks, computer virus, failure to update the firmware as recommended by Us or any other improper acts by third parties beyond Our control;

g) discrepancy between the data in the purchase documents and the Device and in case of suspicion of forgery of a document;

h) problems related with the Internet connectivity due to reasons related to the network;

i) incompatibility with any connected device or any connectivity issues related to that device;

j) installation non-compliant with the instructions provided with the Device Documentation.

4.1.5.4. In the event of a lack of conformity of the Shelly Products You can exercise Your guarantee rights. You shall notify Us promptly to the existence of a non-conformity via email at support@shelly.cloud. This notification shall be accompanied by the transport document issued by the courier in accordance with the Legal guarantee conditions. You may exercise your rights under this section within two years as of the delivery date of the Shelly Products. The legal guarantee shall be suspended during the replacement time of repair or replacement and shall be deemed prolonged with that term.

4.2 Replacement:

4.2.1 If You choose for bringing the Product into conformity, We may replace it free of charge with a new one. The replacement will be provided without undue delay within a reasonable period of time, from the moment We have been informed about the lack of conformity. For the purpose of replacement You will be provided with a Product Replacement Voucher which can be exchanged for a new Device on Our Website.

4.3 Proportionate reduction in the price:

If the lack of conformity is not of such serious nature and You choose to receive a proportionate reduction in the price, You can do it by means of a statement to Us expressing the decision. We may grant You a price reduction by providing You with Product Replacement Voucher for the reduced price or refunding You the money for the proportionate reduction.

4.4 Terminate the contract.

4.4.1 If the lack of conformity is of such serious nature or bringing the Product in conformity is impossible You are entitled to terminate the distance sales contract. Termination is not applicable in case the lack of conformity is only minor.

4.4.2 You can exercise the right on termination by means of a statement to Us expressing Your decision to terminate the contract. When You decide to terminate the distance sales contract, You shell return the Products to Us without undue delay and not later than 14 days from the date on which You have notified Us about your decision to terminate the distance sales contract.

4.4.3 We will reimburse You the price paid for the non-conformity products upon receipt of the goods or of proof it’s sent back to Us. We may refund You the price paid using the same means of payment as You used for the purchasing or We may issue a Product Replacement Voucher at the reimbursement amount at Your choice.

4.5 Vouchers

5.5.1. Any Vouchers are:

- issued free of charge and provide the User with the opportunity to purchase a replacement Product from the Website under the condition of free shipping;

- intended particularly for the replacement of Devices which are subject to a legitimate User’s complaint;

- not transferable;

- not redeemable for cash in part or full;

- limited to a replacement by a similar or alternative Device(s) at similar cost;

4.5.1 Only one Voucher can be issued at a time for the same Device. One Voucher can be used only for one purchase order. If the value of the Voucher is not used in total, the difference cannot be refunded. If the value of the Order is greater than the value of the Voucher, then it is necessary for the User to pay the difference.

4.5.2 Vouchers cannot be combined with any other vouchers. Vouchers are restricted during promotional campaigns, as well as in respect of purchasing certain promotional products, even if not explicitly stated in the terms of the relevant discount / promotion /promotion campaign. When applicable, the validity of the Voucher is automatically extended with the period of the promotional campaign.

4.5.3 Vouchers will be valid for a specific period as specified therein. We shall not be held liable in case You have not used the Voucher in full or within the validity period.

4.5.4 Vouchers are provided in electronic form and cannot be reissued. Its Your responsibility to save the Voucher. We shall not be held liable for any loss of Voucher and we are not obliged under any circumstances to reissue expired or lost Voucher nor to recover their amount.

4.6 Firmware Updates

4.6.1 If updates are necessary to keep the Device in conformity, including security updates for the period of the Legal guarantee, We will provide the updates free of charge through the device embedded Web Interface or the Shelly Cloud service.

4.6.2 The choice to install or not the Device firmware updates is at User’s sole responsibility. We shall not be liable for any lack of conformity of the Device caused by failure of the User to install the provided updates.

4.7 “Warranty Plus” Service

4.7.1 We offer a supplementary commercial guarantee “Warranty Plus” at an additional cost of 10 % of the Product price. This supplementary guarantee is beyond the scope of the Legal guarantee and might provide some of the following benefits: direct free-of-charge replacement of the Device with a new one, including free shipping, within period of 12 months as of the purchase, even if the Product is damaged due to improper wiring, incorrect usage, a problem in the electrical installation or any other circumstance which have arose during the 12-month period.

4.7.2 Please note that this guarantee is an additional service that We are not obliged to offer and You are not obliged to purchase.

4.7.3 If You want to take advantage of the “Warranty Plus” Guarantee You need to tick in the box “Add Warranty Plus” which can be found at the Product’s page in the Website. When You have chosen for this option the price for “Warranty Plus” guarantee will be automatically calculated together with the price of the specific Product, when You add it in Your Cart.

4.8 Manufacturer Warranty:

5.8.1. If explicitly stated some Devices might be provided with extended Manufacturer Warranty, Manufacturer Warranty shall apply only to specific Devices as specified under the Warranty Terms of the Manufacturer

5.8.2. The Manufacturer warranty is a voluntary manufacturer’s warranty and provides rights in addition to and does not affect legal statutory rights of Users under the Legal guarantee as per the applicable national laws relating to sale of goods.

5. CUSTOMER SUPPORT

5.1 For any questions related to Orders and Warranty You can contact our Support Team via support@shelly.cloud or open a ticket via our Support Platform.

5.2 For providing You the support needed We may ask You to provide specific information about Your Order, Device or Account. We shall not be liable for any damages caused by false or inaccurate account info provided by You as well as for not sharing any info or data we ask for.

5.3 Our support team is entitled to reject providing an assistance at their own discretion in certain cases but not limited to any requests that could lead to violations of legal or regulatory requirements or third parties rights, request requiring extraordinary effort beyond standard support commitments, abusive or threatening behavior towards the support team, requests for illegal activities or unethical actions. We shall not be liable for any damages caused by rejected, not provided or partially provided support assistance.

6. PERSONAL DATA

6.1 Upon submission of Order or registration of an Account, grounds for processing of personal data may arise. Personal Data are processed in accordance with our Privacy Policy available at https://www.shelly.com/pages/privacy-policy. When You proceed to the checkout, personal data relating to the order and payment is collected and processed by Global-e as a separate, independent data controller for the purpose of selling and fulfilling the Order, in accordance with Global-e’s Privacy Policy (https://connect.global-e.com/consumer-privacy-policy), which You accept at checkout. Global-e shares order-related data (excluding the payment details) with Shelly Europe Ltd. for order fulfilment, support and warranty. Shelly Europe Ltd. remains the controller for the personal data processed in connection with the use of the Website, Your Account, customer support, reviews and Shelly’s own marketing, as described in Shelly’s Privacy Policy.

D. WEBSITE TERMS OF USE

1. GENERAL PROVISIONS

1.1 You can use our Website as Registered or Unregistered User.

1.2 The registered User is the one who has registered an Account with the Website.

1.3 Holding an Account is not mandatory for using the Website and/or placing an Order for purchasing of Products through the Shelly Shop.

1.4 We shall keep the right at our sole discretion to limit the access of any person to the Website and/or some of its functionalities, including the Shelly Shop, in case of a doubt or establishment of abuses and in order to protect our rights and those of third parties, which might be affected, as well as in cases of unusually high traffic and other technical grounds. We shall not bear any responsibility for the eventual damages sustained or might sustained by You as a result of such actions.

1.5 You shall not use this Website and/or its functionalities for any unlawful purpose or any purpose prohibited under this clause or the applicable law.

1.6 You shall not use the Website in any way that could cause damages the Website, our general business or third parties. You agree not to use any “deep-link”, “robot”, or other automatic or manual device, software, program, code, algorithm or methodology, to access, copy or monitor any portion of the Website or Website’s Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or Website’s Content, or obtain or attempt to obtain any materials or information through any means not purposely made available by Us through the Website.

1.7 You shall not gain or attempt to gain unauthorized access to any portion or feature of the Website or any other system or network connected to the Website, or to any of our business partners’ servers, systems or networks, by hacking, “password-mining” or using any other illegitimate method of accessing data.

1.8 You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures of the Website or any network connected to the Website. You shall not reverse look-up, trace or seek to trace any information on any other visitor to the Website, including but not limited to Personal Information or other information that reasonably could be used to connect non-Personal Information to Personal Information.

1.9 You shall not take any action that would cause an unreasonably or disproportionately large load on the infrastructure of the Website or our systems or networks, or any systems, or networks connected to the Website, or to us or similar attack.

1.10 You shall not use any device, technology or method to interfere or attempt to interfere with the proper functioning of the Website and its functionalities or any transactions occurring on the Website, or with any other person’s use of the Website, such as computer virus and/or malware/malicious software

1.11 You further agree not to use the Website:

- To harass, abuse, or threaten others or otherwise violate any person’s legal rights;

- To violate any Our intellectual property rights or any third party rights;

- To perpetrate any fraud, including but not limited to engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;

1.12 You undertake to defend and indemnify Us and our affiliates (if applicable) and keep Us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to Your use or misuse of the Website and any breach of these Terms.

1.13 All images published on the Website have as their sole purpose to create an idea of the type of Products and not to represent them correctly. Respectively, it is possible that some of the images on the Website (static/dynamic images/multimedia presentations/others etc.) not correspond to the appearance of the actual Product. We shall not be liable for any such discrepancies.

1.14 We shall have the right to change the technology and design of the Website without prior notification thereof unless necessary by the applicable law.

1.15 The Website may contain links to other websites that are not administrated by Us. We shall not bear any responsibility for any information contained on these websites nor for any services or products provided thereby.

1.16 All Products, including those on discount/sale shall be sold and delivered until stocks are available, even if this is not specifically indicated on the Website. Pre-orders are possible if explicitly stated. Pre-ordered Products are reserved and held until the launch date or expected date of delivery.

2. YOUR ACCOUNT

2.1 The access to the Website does not require a mandatory registration of an Account, however some of its functionalities may require such.

2.2 You can register an Account with the Website, which will allow You to use more of the functionalities of the Website, such as:

- manage your Orders and monitor their status,

- as well as make lists of selected Products, post opinions and reviews about Products offered and purchased through the Website.

2.3 To register an Account with the Website, You will be asked to provide certain registration details, such as: first and last name, e-mail and password.

2.4 It is possible to create an Account on behalf of, or for the benefit of an organization with which you are associated. In this case, You acknowledge that You have the legal right and/or authorization to bind that organization with these Terms. You will be asked to provide additional registration details, such as: company name, department and VAT number (if any).

2.5 You are responsible for ensuring that all registration details You have provided to Us are correct, complete and up-to-date. You can access and update much of the information you have provided to Us, including your account settings, in the Your Account area of the Website.

2.6 When creating your Account You are responsible for maintaining the confidentiality of your Account credentials including password. When creating your Account to the extent permitted by applicable law You take responsibility for all activities that occur under your Account and its management. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.

2.7 In addition to the Account registration form on the Website, You may use third party services to sign in and create an Account on the Website, such as Facebook, Google, Apple and etc. (if any). The selected third party sign-in service will direct You to its data management and sharing policy. Please familiarize yourself with their privacy policies. We are not responsible for any data processing by these third parties.

2.8 We shall keep the right, at its sole discretion, to ban or restrict the access of a particular Account, in the event of suspect or establishment of any abuse or violation and in order to protect Our rights and those of third parties, which might be affected, as well as in cases of unusually high traffic and for other technical grounds. We shall not be liable for any damages You have or may have suffered as a result of such actions.

2.9 By registration of an Account with the Website You we may use Your contact details for communication in reference to Your Account, Your Orders, claims and requests. We will not use these details for marketing purposes unless You have explicitly agreed to.

3. MARKETING

3.1 If You would like and expressly consent, You may subscribe to our newsletter, and We will send You commercial messages regarding all commercial activities offered on the Website, including but not limited to new Products and Services or promotional campaigns.

3.2 You are entitled to subscribe or unsubscribe from receiving such messages at any time by using the settings of Your Account or the unsubscribe link in the message.

3.3 All offers (including gifts) subject to promotional campaigns, regardless whether provided for free or at discount, are valid until stocks are available, even if this is not specifically indicated on the Website or in the terms of the campaign.

3.4 Promotional discounts/gifts under the Marketing Campaigns cannot be combined with any discount Vouchers, codes or coupons.

3.5 Even if not explicitly stated at the time of purchasing or otherwise stated at the time of order confirmation, delivery terms for Purchase Orders made during a Marketing Campaign might significantly exceed the usual terms for delivery. We are not responsible for any delays and shall not due any compensation for loss or damages caused or related to any delayed deliveries.

3.6 Unless otherwise stated in the terms of the Marketing Campaign Promotional gifts are not free from delivery costs and any associated costs such as taxes and custom duties.

3.7 Where the participation in the Marketing Campaign requires purchasing of products for a minimum amount and the Purchase Order cease to qualify therefore due to cancel or return the Organizer is entitled to charge You the full price of the discounted or gifted Product at its regular price.

4. REVIEWS, COMMENTS AND YOUR CONTENT

4.1 You may independently choose to create Your own Content on the Website, via posting of Reviews, Comments or other content, as well as submit suggestions, ideas, questions or other information as long as:

- The Review, Comment or other content is made personally by You;

- The Content reflects Your personal opinion about or experience with the Products offered through the Website;

- An appropriate language is used, which must not contain obscene language, offensive language or language that violates the rights and interests of third parties or that contravenes applicable laws;

- The published information is accurate, truthful, not misleading and in accordance with applicable laws, while also respecting and not infringing the rights of others - for example: copyrights, intellectual property rights, licensing or other proprietary rights, rights of publicity or confidential rights;

- The Content does not have an advertising nature regarding any products or services whatsoever offered by third parties.

- In the event that the published Review contains files or pictures, these shall not violate the copyrights of third parties, shall not contain violence, content not suitable for children, uncensored language or any other content offending another person/a group of people based on race or ethnic origin, religion, disability, gender, age, military service, sexual or political orientation or contains any form of discrimination whatsoever, shall not contain URLs or water signs to other websites that are not administered by Us.

- Any Content, that is illegal, obscene, abusive, discriminative on any ground, threatening, defamatory, invasive of privacy, constitute a communicative attack against children/adolescents, impair the personal integrity of children/adolescents, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam" will be removed from the Website.

4.2 We encourage You to share Your opinion about the Products and give genuine product feedback. We have a zero tolerance for any review designed to mislead or manipulate the current or potential users of our Devices and Service. The reviews shall refer to the characteristics and the manner of use of a given Product that You has actually purchased and used.

4.3 We shall have the right to select the reviews and at our sole discretion to remove Content from the Website, as long as it does not comply with these rules.

4.4 By posting or submitting Content regarding our Products or Services, You grant Us with exclusive, worldwide, irrevocable, royalty-free and transferable right to use such Content for any commercial or marketing purposes at Our own discretion including to disclose, reproduce, cite, modify, adapt, publish, translate, create derivative works, distribute and display.

4.5 By posting or submitting Content You undertake to indemnify and keep Shelly Europe Ltd. harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or may be related to Your Content.

5. INTELLECTUAL PROPERTY

5.1 This Website, the domain shelly.com and any Content that is in or made available through the Website belongs to Shelly Europe Ltd. and are subject to intellectual property rights.

5.2 The Website and the Content are intended for personal, non-commercial use only. You may not use, extract and/or copy of the Website and/or the Content and/or any parts thereof without Our express written consent. Any use of the Website, the domain and/or the Content for any other purpose is prohibited.

5.3 No action or lack of action on our part concerning the Website, the domain and/or the Content or any parts thereof shall be considered as a consent / permission on our part to the opposite. Any other use of the Website, the domain or the Content or any part thereof in any other way then the prescribed under this Terms shall be considered as a breach of these Terms and a violation of Our intellectual property rights.

5.4 Shelly trademarks, trade names, service marks and logos used or displayed on this Website are our registered and unregistered trademarks, trade names and service marks and they may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Us.

5.5 All other trademarks not owned by Us that are used or displayed on this Website are the property of their respective owners.

5.6 Nothing contained on the Website grants or should be interpreted as granting, by implication, estoppel, or otherwise, any license or right to you to use any such trademarks, trade names, service marks or logos used or displayed on the Website.

6. LIABILITY

6.1 Unless otherwise set forth in these Terms, the Website, its functionalities and the Content are provided by Us on an “as is” basic. We make no representation or warranties of any kind, express or implied, as to the operation or availability of the Website and/or the Content. To the full extent permissible by the applicable law We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for the particular purpose, quiet enjoyment, data accuracy and system integration. We shall not be liable for any damage caused by unavailability, technical problems, or other issues that limit your access to the Website, Your Account and/or the Content, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.

6.2 We make no representation or warranties of any kind, express or implied, as to the accuracy of the Content made available on or through the Website. To the full extent permissible by the applicable law We disclaim all warranties, express or implied. We will not be liable for any damages of any kind arising from or related to the Content, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.

6.3 We shall not be held liable for any loss or damage suffered by You due to reasons attributable to third parties such as but not limited to network failures, technical problems, system instability issues, and other force major factors.

6.4 If despite anything stated under these Terms and Conditions we are held liable for any (wrongful) act or omission, We can only be liable for direct damages. Direct damages only includes actual (financial) loss, and reasonable costs incurred to prevent or limit damage or investigate the cause of damage. We can’t be held liable for indirect damages, for example through lost income, lost profits, reduced revenues, or standstill loss. In cases where We are liable, our liability is capped at the amount of the Order/s subject to the claim. This limitation of liability also applies to our management, directors, experts, and other employees, representatives, and legal successors.

7. AMENDMENTS

These Terms may be amended or modified unilaterally by Us at any time at its sole discretion or if the amendments have been imposed by virtue of legal acts entered into force, and without an explicit prior notification to You. Such amendments take effect two weeks after their publication on the Website, do not apply to Orders already concluded, and are binding upon You as of the date of their publishing on the Website. You, on Your responsibility should read these Terms regularly and familiarize yourself with the amendments (if any). If any amendments would affect significantly Your rights and obligations under this Terms We will email you or bring the changes to Your attention in appropriate manner. Your continued use of the Website and its functionalities following the implementation of amendments will constitute your binding acceptance of those amendments.

8. APPLICABLE LAW AND JURISDICTION

These Terms and any use of our Website and any disputes that arise from these are exclusively governed by the Bulgarian law. Any disputes between You and Us following from Your use of the Website or these Terms will be submitted to the competent court in Sofia, Bulgaria. If You’re a consumer and consumer law apply to You, You can submit to another court. If no alternative court is chosen, the competent court in Sofia, Bulgaria will have exclusive jurisdiction.

9. CONTACT DETAILS

The Website and its sub-pages are owned and administrated by Shelly Europe Ltd., a commercial company incorporated under the Bulgarian law, registered in the Commercial register and register of NPLE with UIC 202320104, with a seat and managing address in the city of 1407 Sofia, Bulgaria,No 51 Cherni Vrah Blvd.,building 3, floor 2-3, Bulgaria.

You can contact us on a business days from 09:00 a.m. till 6:00 p.m. EEST +3 часа/EET+2 at:

• tel: +359 2 957 12 47

• e-mail: support@shelly.cloud